Patient feedback

“The app was really helpful and I found it very informative and a useful thing to do. It was the right balance of questions and information and not too long. Thank you..”

“This is a brilliant system. While I understand the need for regular check ups this takes away pressure of appointments for both surgery and patient.”

Unlike some e-consultation systems this was clear and easy to use and I actually preferred it to the annual reviews I have had in the past

“I think it’s great. It only took a few minutes to complete. Felt happy I could still request a face to face review if I felt I needed it. Saves me and you time”

“Fabulous idea. Easy to follow questions, cover all bases. Highly recommended”

“What a brilliant idea to be able to do a medication review in this way. It saves me time and money as I am self employed”

“This feels very simple and empowering”

“Saves so much time, rather than having to make an appointment at the doctors for a review, love this”

The reason this online system is so useful is that it does not need a login email address or password and it is not necessary to grapple with websites”

Staff feedback

“As a respiratory nurse I have become cynical about the quality of asthma reviews in general, having seen the poor quality of asthma care for some patients who register with us from other parts of the country. I clicked on the link really to prove myself right- that it was going to be a cost saving, tick box & rather meaningless exercise. I was proved wrong! Instead it was informative, conveyed a sense of care, & was educational; I completed the questions in an increasingly incredulous state! I am so impressed with what you have created that I am keen to adopt the system for my own patients.” Sue Hazell, Practice Nurse Manager, Broadshires Health Centre, Oxfordshire

“Our patients have engaged well with MedLink, it has been a good resource to use to restart LTC reviews during COVID and beyond. We have captured patients who have not been to the practice for a LTC review for 5 years+, it is fantastic as an educational resource for patients to go back to.” Wendy Calder, Practice Manager, Montrose, Angus, Scotland

“I just wanted to say how impressed I am with your documentation on how to set this up etc and how most of the bulk work is done for us already. Very thorough and user friendly!”  Priya Devi, IT Manager, Chipping Norton Health Centre

“MedLink has allowed the practice to process easy gain QoF points and data early in the year to allow a more targeted approach to those that need it. It’s a low impact workload intervention for this large gain.”  GP Partner

“We’ve experienced positive patient feedback particularly concerning remote medication reviews. It’s allowed use of more of the team/staff mix to help achieve some of the QoF work and improve our patient review process.”  GP Partner

“MedLink has significantly increased our access to patients that would not normally attend the surgery for routine reviews such as asthma.  We are now getting the information we require to enable us to remotely review them as we would in clinic. If we feel they would benefit from further discussion we send a personalised text advising them of this and what follow up is required.”  Leanda Rankin, Lead Nurse, Eynsham Medical Group

“MedLink has transformed the way we interact with patients. It saves time for both the clinician and the patient without losing any of the quality in the care we give.”  Practice Nurse